FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders over £250 to the UK and internationally.
Q: How long does delivery take? A: UK orders typically arrive within 5-7 business days. International orders take 7-14 business days depending on your location.
Q: Do you ship internationally? A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
Q: Will I receive tracking information? A: Absolutely. You'll receive a tracking number via email as soon as your order ships so you can monitor its progress.
RETURNS & REFUNDS
Q: What is your return policy? A: We offer hassle-free returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
Q: How do I return an item? A: Please contact us at [your email] to initiate a return. We'll provide you with return instructions and a return authorization.
Q: When will I receive my refund? A: Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Q: Who pays for return shipping? A: Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
PRODUCT AUTHENTICITY
Q: Are all your designer items 100% authentic? A: Yes, absolutely. We guarantee that every designer piece in our store is 100% authentic. We source directly from authorized luxury suppliers and stand behind the authenticity of every item we sell.
Q: Do items come with authenticity certificates or original packaging? A: Many items come with original tags, packaging, and authenticity cards where applicable. Specific details are noted in individual product descriptions.
PAYMENT & SECURITY
Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure, convenient checkout.
Q: Is my payment information secure? A: Yes. Our checkout is fully encrypted and PCI-DSS compliant. We use industry-standard SSL security to protect your payment information.
SIZING & FIT
Q: How do I find my size? A: Each product page includes detailed size information. Designer sizing can vary by brand—we recommend checking the specific measurements provided for each item.
Q: Do items run true to size? A: Sizing varies by designer and collection. Please refer to the size guide on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
Q: Can I exchange an item for a different size? A: Due to limited stock availability on luxury items, we cannot guarantee size exchanges. We recommend returning the item for a refund and placing a new order for your preferred size.
ORDERS & STOCK
Q: Can I cancel or modify my order? A: Orders are processed quickly to ensure fast delivery. Please contact us immediately at [your email] if you need to cancel or modify your order. We'll do our best to accommodate your request if the order hasn't shipped yet.
Q: What if an item is out of stock? A: Out-of-stock items may be restocked depending on availability from our suppliers. Sign up for restock notifications on the product page, or contact us for more information.
Q: Do you offer pre-orders? A: Currently, we only sell items that are in stock and ready to ship.
CONTACT & SUPPORT
Q: How can I contact customer service? A: You can reach us at [support@markitasemporium.com once set up] or use the contact form on our website. We aim to respond to all enquiries within 24 hours.
Q: What are your customer service hours? A: Our team is available Monday-Friday, 9am-5pm GMT. We respond to weekend enquiries on the next business day.
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